Frequently Asked Questions​

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Here you can find answers to frequently asked questions about speech therapies and our assessment tests. For questions that you cannot find the answer to, please do not hesitate to contact us.

No referrals are required. Parents/Carers can self-refer their child.

This is unpredictable as there are many variables – such as: clinician availability, your available times for the therapies, and whether the therapist is a good fit for you child. The best thing to do is contacting us and registering your child’s name with us by filling our intake form (which can be found on our web-site) and sending it back to us via email. We will get back to you and let you know if we have availability and can start seeing your child soon.

Our speech therapists are able to provide speech and language assessments & therapies to children or adults whose plans are self-managed or plan-managed. We cannot provide intervention for the participants whose plans are agency (NDIA)-managed as none of our therapists are registered providers right now.

Yes, Better Interact Speech Pathology provides speech pathology services to privately-funded clients as well. With their knowledge and experience, our therapists can also support you to apply for NDIS and connect with other therapists or providers when needed.

We are not able to process your claim however we can issue you with invoices for you to claim back through your private insurance provider. Please, seek for preapproval from your private health insurance provider before the session.

All sessions (NDIS or privately funded) are billed according to the NDIS Price Guide for Service Providers. Better Interact Speech Pathology fees are $193.99 per hour. Please check fees section for more information about the fees.

Currently as we are only providing community-based services, face-to-face sessions are held in your child’s natural environment; meaning your house, or his childcare/ school or other community settings such as residential houses, hospitals, supported day service places. Our clinicians also provide online speech therapies (telehealth session) from the comfort of your home using any device with a web camera and microphone. We try our best to find a way to make teletherapy engaging, as well as easy for families to access.

In your first session, one of our clinicians will try to get to know you or your child by taking a detailed case history which will help him to find our how we can help you, your child and other important people in your child’s life, including teachers, other family members and anyone involved in his community. Therefore, it is very important that you provide as much information as you can . During first visit, some observations, and initial assessments (formal and/or informal) will also take place. If there is time, we will discuss with you the findings of our assessments & observations, type and intensity of the therapy that your child needs, and other details regarding the therapy process.

This will depend on your child’s individual needs and communication skill profile. After assessing your child, the speech therapist will provide information about your child’s strengths and areas of difficulties. Since the progress of a child is unique to each child and is influenced by different variables (eg. Your child’s readiness to the therapy, motivation, family life & support), it is usually hard to tell how many therapy session your child will need to achieve his communication goals. In general, the milder the difficulty, the less therapy session is required.


Sessions are delivered weekly or forthnighly depending on what is recommended by your therapist and the therapist’s availability. Sessions can be conducted face to face or online (teletherapy).

Our assessment and therapy sessions are generally at least 45 minutes to 60 minutes in duration. However, it may be shorter or longer depending on the needs of your child and family.

For further information about payments and services,
please contact Better Interact Speech Pathology.